At Madhya Earth we take a flat charge of Rupees 100 for shipping and handling for any orders in India. We only make use of reliable courier companies. We are not liable for any delays in delivery by the courier company or on account of any factors that cannot be controlled by us.
Orders at Madhya Earth do not leave without two levels of thorough inspection by our packaging and dispatch team. In the unlikely event that any product you have ordered from us is not received in good condition, have manufacturing defect or damage due to transportation, or if product delivered is different from what you had ordered then we have in place hassle free returns procedure so that you can buy from us in confidence.
Before accepting delivery, please ensure that the packaging has not been damaged or tampered with. If you feel the product to be damaged please do notify us about the same within 24 hours of you accepting the delivery. Please share a photo/video of the damaged product and email us at firstname.lastname@example.org. If you are eligible for a replacement we shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
You can request for an order cancellation any time before we ship your order. In case your credit card/debit card/bank account was already charged for the order, we shall process the refund immediately following cancellation of order, subject to deductions for any banking transaction charges incurred by us pursuant to your order and its cancellation.
We cannot cancel your order once it is dispatched from our warehouse.